About New Al Madina Travels
For over 15 years, we have been providing premium travel experiences across multiple countries, helping thousands of customers fulfill their travel dreams with seamless visa processing and exceptional service.
Our Story
Founded in 2008, New Al Madina Travels began as a small travel agency with a big vision: to make international travel accessible and enjoyable for everyone. What started as a humble office in the heart of the city has now grown into a trusted name in travel services across 8 countries.
Our journey began with a focus on Hajj and Umrah services, helping families fulfill their spiritual dreams. As we grew, we expanded our services to include visa processing, flight bookings, and luxury travel packages to multiple destinations.
Today, we are proud to have served over 10,000 satisfied customers and maintained a 98% visa success rate. Our commitment to excellence and customer satisfaction remains the driving force behind everything we do.
Award Winning Service
Recognized as the "Best Travel Agency 2023" for exceptional customer service and innovation in travel solutions.
Happy Customers
Countries
Years Experience
Visa Success Rate
Our Mission
To provide seamless, premium travel experiences that exceed customer expectations through innovative solutions, personalized service, and unwavering commitment to quality.
- Deliver exceptional customer service
- Provide innovative travel solutions
- Ensure seamless travel experiences
- Maintain highest quality standards
Our Vision
To be the most trusted and preferred travel partner globally, recognized for our excellence in service delivery, innovation in travel solutions, and commitment to customer satisfaction.
- Global recognition and trust
- Industry leadership in innovation
- Unmatched customer satisfaction
- Sustainable business growth
Our Values
The principles that guide everything we do and define who we are as a company.
Integrity
We believe in honest and transparent dealings with all our clients and partners.
- • Transparent Pricing
- • Honest Advice
- • Ethical Practices
Customer First
Our customers are at the heart of everything we do. Their satisfaction is our success.
- • 24/7 Support
- • Personalized Service
- • Customer Satisfaction
Excellence
We strive for excellence in every service we provide, ensuring the highest quality standards.
- • Quality Service
- • Continuous Improvement
- • Professional Excellence
Innovation
Continuously innovating to provide cutting-edge travel solutions and experiences.
- • Modern Solutions
- • Technology Driven
- • Creative Approaches
Why Choose Us
Discover what sets us apart and makes us the preferred choice for travel services.
Expert Team
Our experienced professionals have in-depth knowledge of visa regulations and travel requirements.
Personalized Service
We tailor our services to meet your specific needs and preferences.
Competitive Pricing
Premium services at competitive prices without compromising quality.
Fast Processing
Quick and efficient visa processing with regular status updates.
24/7 Support
Round-the-clock assistance for all your travel needs and emergencies.
Trusted Partner
Years of experience and thousands of satisfied customers trust us.
Meet Our Team
Our dedicated team of travel experts is committed to making your journey unforgettable.
Farhan Basharat
Founder & CEO
20+ years in travel industry
Visionary leader with extensive experience in international travel and visa services.
Mahim Makhdoom
Operations Director
15+ years in operations
Expert in streamlining operations and ensuring seamless customer experiences.
Mohammed Hassan
Visa Services Manager
12+ years in visa processing
Specialist in visa regulations and documentation for multiple countries.
Fatima Al-Rashid
Customer Experience Manager
10+ years in customer service
Dedicated to providing exceptional customer service and building lasting relationships.
What Our Clients Say
Don't just take our word for it. Here's what our valued customers have to say about their experiences.
"New Al Madina Travels made my family's Hajj journey seamless. Their attention to detail and professional service was exceptional."
Dr. Ali Rahman
Medical Professional
"Outstanding visa processing service for our company trips to Malaysia. Fast, reliable, and very professional."
Fatima Hassan
Business Owner
"The student visa process for my daughter was handled perfectly. Their expertise made everything smooth and stress-free."
Saad Ibrahim
University Professor
Ready to Work With Us?
Join thousands of satisfied customers who have trusted us with their travel dreams. Let's create your perfect journey together.
Discover our full range of services including Umrah travel, international flight bookingand customized holiday packages.